Straight answers, including to the awkward ones.
Where the honest answer is that we cannot promise something, that is what it says.
This is not an emergency service
A review takes days. If your situation is urgent, contact your local emergency number or the doctor treating you.
Registration and regulation
Reviewing specialists are registered medical practitioners in India, not regulated by the medical regulator in your country. The report is information for you to discuss with your own doctor.
Is this legitimate?
Judge it on what is checkable rather than on what we say about ourselves. Every reviewing specialist is named on this site with their specialty, their hospital and their National Medical Commission or State Medical Council registration number. You can check those numbers against the Indian register yourself, without going through us. The report you receive is signed by the named specialist.
We are [[LEGAL_ENTITY]], registered in [[JURISDICTION]], company number [[COMPANY_NUMBER]], at [[REGISTERED_ADDRESS]]. There are no outcome claims and no patient testimonials anywhere on this site, because we do not think either can be presented honestly for something like this.
Will my own doctor accept it?
We cannot promise how your doctor will respond, and anyone who does is guessing. Doctors differ, health systems differ, and a report from outside your own system carries no authority within it.
What we can control is whether the report is usable. It is structured, it references the specific records you supplied, it states plainly what was reviewed and what was not available, and it is signed by a named consultant whose registration can be verified. That is a document a clinician can engage with, agree with, or disagree with on the substance.
It is not an instruction to anybody. It does not replace, override or second-guess the doctor treating you. It is a second reading of the same records, which is yours to bring to your own clinician and discuss.
Do you speak to my doctor?
Not unless you ask us to and put that in writing. The report goes to you. What you do with it, and who you show it to, is your decision.
Can my family submit a case on my behalf?
Yes, and a great many cases come from an adult child or a spouse. We ask who is submitting and on whose behalf, and we ask for the patient's consent where the patient is an adult able to give it. For a patient who is a child or who cannot consent, we ask for confirmation of who holds authority to act for them.
What if the review just agrees with what I was already told?
That happens often, and it is a legitimate result rather than a wasted fee. For many people, knowing that a senior specialist who has never met their own doctors read the same records and reached the same reading is exactly what they came for. The fee is the same either way, and the report says plainly where the reviewing specialist agrees.
How long does it take?
Five to seven working days. The clock starts when your file is complete, not when you first submit it — which is why we check for missing records within a working day of submission, before a specialist is engaged.
How long is the report, and what is in it?
Length follows the case. Every report contains the same sections: a plain-English summary at the front; a statement of exactly which records were reviewed; the specialist's reading of the findings; where that reading agrees or differs from the plan you already have, and why; a numbered answer to each of your questions; and anything the specialist thinks is worth raising with your own doctor.
Why only five questions?
Because five specific questions get answered properly and twenty vague ones do not. You write them in your own words on the case form, and you do not have to get them right first time — after you submit, a case manager goes through them with you and helps you land on the ones the records can actually support.
What if a question cannot be answered?
The report says so, and says what would be needed to answer it — a particular scan, a tissue report, a test result. It does not fill the gap with speculation.
Which language is the report written in?
English. Translation into [[TRANSLATION_LANGUAGES]] can be arranged and is quoted separately at cost before any work starts.
What happens to your records.
Where do my records go?
To India, where the reviewing specialist is based. That is an international transfer of special category health data outside the United Kingdom and the EEA. We ask you to consent to it explicitly, in its own checkbox, before you upload anything. If you do not consent, we cannot carry out a review — there is no version of this service that keeps your records in your own country.
The data controller is [[DATA_CONTROLLER]]. Records are stored on [[STORAGE_LOCATION]] and the transfer is made under [[TRANSFER_MECHANISM]].
Who can see them?
The reviewing specialist, and the named case manager handling your case. Nobody else. Records are held encrypted in transit and at rest, and access is logged.
They are never sold. They are never shared with insurers, employers or marketing partners. They are not used to train anything.
How long do you keep them?
[[RETENTION_PERIOD]], after which they are deleted. You can ask for deletion sooner at any point, including in the middle of a review, by writing to [[EMAIL]].
What rights do I have over my data?
Under UK and EU data protection law you can ask for a copy of what we hold, ask for it to be corrected, ask for it to be deleted, withdraw your consent, and complain to your supervisory authority. Withdrawing consent part-way through stops the review; where a specialist has already read the file we cannot un-read it, but we can and will delete what we hold.
Requests go to [[DPO_CONTACT]].
What does the site itself store?
Only what is strictly necessary to make the pages work, plus a record of the cookie choice you make so that you are not asked again. No analytics or third-party script is loaded unless you actively allow it, and the banner defaults to essential only.
What does it cost?
£300 for a standard review by one specialist, £500 for a complex review by two or more. Both are fixed and inclusive. Full pricing.
When do I pay?
When you submit the case. The fee is fixed and shown on the form before you pay. Card details are handled by our payment processor and are never stored on this site.
What if you cannot help?
We refund the fee in full. If the records cannot support a useful review, or we cannot match your case to a specialist, we tell you and return your money. No specialist is engaged before that check is done.
Do you arrange hospital admission in India?
If you decide you want to pursue it, we coordinate that pathway — hospital correspondence, appointment scheduling, visa letters and logistics. It is quoted separately, it is never bundled into the review fee, and nothing about a review obliges you to take it further.
Still have a question?
Write to [[EMAIL]] before you submit anything. Asking costs nothing.